Returns & Exchanges
At Hot Tub Store, we want you to be completely satisfied with your backyard oasis. If your purchase doesn't meet your expectations, you can return most items within 30 days of delivery for a refund or exchange.
Initiate Your Request
Contact our customer support team via email or phone with your order number to receive a Return Merchandise Authorization (RMA) number.
Prepare the Package
Carefully pack the item in its original packaging, ensuring all manuals, chemicals, and accessories are included to qualify for a full refund.
Ship the Item
Affix the provided shipping label or use a tracked carrier of your choice to send the package back to our central distribution warehouse.
Inspection and Refund
Once our technicians inspect the unit to ensure it is in resalable condition, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing